If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.Ĭheck your firewall software: Your firewall software might prevent the printer from accessing the computer. Make sure the 2.4 GHz router band is turned on and broadcasting. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.Ĭheck the router band setting: Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Restart the router: If you are experiencing a slow or intermittent wireless connection, restart your router.
Follow the on-screen instructions to connect the printer to the network. Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Wireless signals are weaker at greater distances between the printer and the router. Move the printer and router closer together: Move the printer and the computer closer to your wireless router, to within 6 ft (1.8 m). Open the Wireless network menu to make sure the printer is connected to the same network as your computer. Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.Ĭonfirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon is on and steady. Printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer to restore default settings by pressing the buttons on your printer.ĭownload and install the latest printer software and drivers from 123.hp.com.Try these recommendations and procedures to troubleshoot and avoid wireless connectivity issues. Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings. If the Wireless light is blinking, continue with these steps.
Download and install the latest printer software and drivers from 123.hp.com. If the Wireless light is not blinking, you are done. On the printer control panel, check the Wireless light. If your printer is not in the list, continue to the next step. If your printer is in the list, select it, and then click Remove device > Yes. In Windows, search for and open Printers & scanners, and then find the name of your printer. Restart the computer and turn on the printer. If you use the HP Smart app, find it in the list of programs, click Uninstall, and then follow the prompts. If the printer name is not in the list, continue with these steps. If the uninstall fails, use the Program Install and Uninstall troubleshooter (in English), and then try uninstalling again.
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